NET2
Located in Middleton, WI
Pay: $21/hr
Job Full Description
We have an immediate opening for a 3rd shift Technical Services Coordinator, to join the team of our client, an IT services project management company on the West side.
Main Duties:
- In-bound calls from the queue for field reporting status or requesting direction
- Out-bound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact
- Ensure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possible
- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests.
- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to scheduling of technicians.
Qualifications
- Experience directly scheduling or fulfilling a service related field technician role that involved interaction with customer employees on location.
- Proven ability to effectively work in a team oriented, non-confrontational environment, with customers and all other departments.
- Excellent communication skills, both written and verbal; that include the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization.
Schedule: This is a 3rd shift role with a 10pm - 7am schedule. *This role will require training on 1st shift for about 4 weeks
Pay: $21/hour
Interested candidates can apply many ways:
- Call or text 608-663-1940 for immediate consideration
- Submit online application
- Send resumes to jobs.fitchburgwi@expresspros.com
Madison West (Fitchburg), WI
3236
2980 Cahill Main
Suite 106
Fitchburg, WI 53711
Apply Now Email Us