Cultural Competency - In Person Training

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  • Cultural Competency - In Person Training

    Why this training exists:

    It is no secret the world of business has continued to become more globalized, and cultures have, and will continue to intersect at a greater level. Therefore, becoming more culturally competent as individuals and organizations will be a competitive advantage. Cultural misunderstandings can create many challenges in creating productive client relationships, communication, and cross-cultural employee retention.

    Who is this course for?

    • Anyone who wants to grow in their cultural awareness and competency in a business setting. 
    • Anyone who interacts or has the potential to interact with individuals from different cultural backgrounds. 
    • Organizations with diverse workforces should consider this course for their leaders. 

    Course Breakdown:

    Understanding my own culture. 

    Participants will dissect their own cultural identity, values, and beliefs becoming more self-aware setting the stage to better compare and contrast to other cultures. Participants will be exposed to some foundational models to think about culture in more wholistic and thoughtful ways.  

    Understanding other cultures. 

    With better self-awareness participants will dive into 10 different cultural scales including communication, trust, giving feedback, Individualism, decision making, leadership, concept of time, persuading, and comfort with ambiguity

    Moving towards cultural competency. 

    Bringing together participants will utilize a model to recognize, appreciate, and adapt to the differences to communicate more effectively, build better relationships, and be overall more culturally competent. The goal will be for participants to separate observation of behavior from interpretation. Armed with cultural competence participants will have the ability to navigate a cross-cultural world effectively. 

    Click here to view the virtual option of this training.

  • In Person Training Details

    Contact us today about in person customized options for your team!

    Location: Express Employment Professionals Grand Rapids Training Facility

    Cost: $485 per person

    Cultural Competency In-Person Includes:

    • High level strategic training, activities, and case studies
    • Training Material and Tools
    • Sessions include boxed breakfast and lunch, snacks, and drinks

    Class sizes are limited for maximum engagement - register today to reserve your spot. 

    If you have any questions, need help registering, or would like to be invoiced for this event, please contact: Alec McGuire, Training & Event Coordinator at (616) 608-9684 or

  • Learning Outcomes

    Each participant will understand: 

    • Why cultural competency matters - how it impacts their work, and the benefits of becoming more competent working across cultures. Cultural competence is a differentiator and key to success in a world that is globalized. 
    • What culture is - participants will be able to define their own and how it compares to other cultures values and practices and identify key challenge areas for development improving relationships and communication. 
    • How to adapt - each participant will walk away with practical steps to increase their cultural competency and engage in cross-cultural communication and relationship building. 

    This training qualifies for 8 HRCI/SHRM re-certification credits.

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  • Upcoming Dates and Registration:

  • Meet the Trainer

    Ryan Williams

    Leadership & Team Development Specialist

    Ryan Williams serves as a Training Specialist at Express Employment Professionals of Grand Rapids. He is a certified Everything DiSC facilitator and has his master's in organizational leadership from Cornerstone University. Ryan brings a wide variety of cross cultural leadership experience, having worked previously in Hong Kong and with Native American populations in Alaska. Most recently, Ryan has worked in higher education, developing and implementing training curriculum and programs across the organization.


    Ryan's passion and focus is for everyone to love the place they work. People who love their workplace, work harder and perform better. He brings a unique perspective in helping organizations evaluate their organizational culture, understand cross cultural dynamics, and implement strategies to create better leaders.


    Email Ryan Williams

  • Customized Training for Your Company

    Express Employment Professionals is based out of Grand Rapids, Michigan, but we provide customized training solutions throughout Michigan and the Midwest. Our team is happy to create a customized training specifically for a group from your company. This can be hosted at our training center in Grand Rapids or we can travel to your business and host this training on-site. Contact us today for more information.

  • Our Passion for Training

    Featuring: Hilco Technologies