The Human Resources Professional - Virtual Training

Establishing yourself in the HR function requires the ability to balance employee and business perspectives while contributing to, and managing, various processes and programs.  Effectively performing these expectations builds your credibility across the organization and establishes a foundation for long-term effective partnerships.  While much of a frontline HR professional’s role is focused on tactical details, it is imperative to develop the ability to see the bigger picture and broader business considerations as well.

This 12-hour program focuses on the foundational skills of effective HR professionals.  Participants will identify the key actions and traits needed to build trust and establish (and maintain) credibility within their organization and with employees.  Participants will learn about the importance of understanding their organization’s strategy and operational priorities as well as their role in supporting productivity and the principles and values to which the organization aspires.  Participants will learn about the fundamentals of action planning, effective communication, working styles and managing through conflict.

This 3-session program targets new and experienced frontline HR professionals (Generalists or Specialists) who are interested in establishing, or building, their professional credibility.  This is a recommended pre-requisite for The Frontline HR Manager course.

Session 1: THE CREDIBLE HR PROFESSIONAL

The goal of this session is to help HR professionals understand the key traits and characteristics that help  to build credibility quickly.  As a result of attending, participants will be able to:

• Articulate characteristics of effective HR professionals
• Connect knowledge about personal working style and preferences to being an effective HR professional
• Build credibility with both employees and operational leaders
• Exhibit active listening and fundamental coaching behaviors with employees at all levels
• Build trust through effective communication and accountable action
• Develop personal work habits that will contribute to long-term success within the HR function.

Session 2: BUILDING OPERATIONAL CREDIBILITY

The goal of this session is to provide tools and resources for HR professionals to connect their work to operation's success.  As a result of attending, participants will be able to:

• Partner with stakeholders to understand and support operational priorities
• Connect regular HR tasks to organizational success
• Recognize the impact of culture on decision-making and day-to-day operations
• Understand the basics of fact-based and metric-driven decision-making that align to operational priorities 
• Support individual and team productivity and an engaging work environment
• Build and execute action plans that support operational objectives; leverage systems and technology where appropriate.

Session 3: COACHING THROUGH CONFLICT

The goal of this session is to develop personal capacity for supporting employees and managers in working through conflict.  As a result of attending, participants will be able to:

• Recognize personal approaches and reactions to conflict in the workplace
• Develop strategies for navigating conflict effectively 
• Coach employees and managers through conflict situations
• Determine how to include others in conflict resolution when required
• Develop problem-solving skills with employees to facilitate personal accountability and effective team dynamics.
  

Virtual Training Details

Dates: This is a 3-part training

• November 2nd - November 16th | Wednesdays | 1:00pm - 5:00pm EST

Online Platform: Zoom.us

For Participation You Will Need:

• A computer, laptop, iPad, or smart phone
• Internet access

Cost: $695 per person - Includes live virtual training, digital training manual, and additional resources. These will be sent via email before the first session.

Class sizes are limited for maximum engagement - register today to reserve your spot. Once registered, you will receive details on how to join the Zoom Meeting Virtual Training.

If you have any questions, need help registering, or would like to be invoiced for this event, please contact: Alec McGuire, Training & Event Coordinator at (616) 608-9684 or Alec.McGuire@ExpressPros.com.

Participant Takeaways

• Identify the key actions and traits needed to build trust and establish (and maintain) credibility within their organization and with employees.
• Learn about the importance of understanding their organization’s strategy and operational priorities as well as their role in supporting productivity and the principles and values to which the organization aspires.
  
• Learn about the fundamentals of action planning, effective communication, working styles and managing through conflict.

This program qualifies for 12 HRCI/SHRM re-certification credits.