America Employed

  • Increased Employee Workloads Top Reason Businesses are Hiring

    OKLAHOMA CITY - March 09, 2022



    • 57% Lack Capacity to Increase Workforce
    • Latest Results from The Harris Poll


    Sixty percent of companies plan to increase their number of employees in the first half of 2022 primarily due to increased workloads (49%), according to a new survey from Express Employment Professionals conducted by The Harris Poll.

    This is followed closely by the need to fill positions due to employee turnover (46%) and fill newly created positions (46%), while a third (34%) cite expanding into other categories or markets as the reason for their increased employee count.




    However, as much as companies may long for additional employees to manage the weight of an ever-increasing workload, the ability to do so may stall this effort with nearly 3 in 5 U.S. hiring decision-makers (57%) saying they need more employees to manage their workload but do not have the capacity to hire.

    A multitude of factors play into employees taking on increased duties, including turnover and increased demand for products and services.

    "The numbers don't lie," said David Robb, co-owner and managing partner of the Grand Rapids, Michigan, Express franchise. "There just aren't enough people available. Unless we see a big shift in the labor force participation rate, this is not going to away, and we know from long-term birthdate and retirement trends, over time, this shortage will only increase."

    While businesses across the country are grappling with this worker shortage, the lack of employees also runs the risk of burning out their current ones.

    "I do see the toll this tight labor market is taking on workers, and it's not tied to just one industry," said Mike Brady, Express franchise owner in Jacksonville, Florida. "Employers are increasing overtime and pushing production and expectations trying to keep up with demand."

    Robb also agrees that this trend is across all industries and levels of positions.

    "Just navigating life has become so much more complicated and stressful for so many people," he said. "And on top of this, they are probably working in an environment where they may be understaffed and under more pressure than before."

    So, what can businesses do to help alleviate the higher workloads for employees?

    "They need to make more quality hires, reset expectations for customers and invest in better equipment," Brady said.

    For Robb, it's about investing in the workers companies already have so they can reduce turnover and lure top talent.

    "Employers have to focus on being an employer of choice as a key strategic pillar to their success and sustainability," he said. "Workforce planning and strategy need to be executive-level conversations. Businesses need to stand out in their community as a destination employer so that they can retain their current employees and out-compete others for new talent. This is more important than ever!"

    Creating a quality company culture is a good investment, even when labor market conditions are more ideal, said Bill Stoller, CEO of Express Employment International.

    "If you nurture an environment where people feel valued and motivated, the rest will follow," he added. "It's tough times like these where businesses should be growing, but on a foundation that can support it."

    Survey Methodology

    The survey was conducted online within the United States by The Harris Poll on behalf of Express Employment Professionals between Nov. 10 and Dec. 2, 2021, among 1,009 U.S. hiring decision-makers (defined as adults ages 18+ in the U.S. who are employed full-time or self-employed, work at companies with more than one employee, and have full/significant involvement in hiring decisions at their company). Data were weighted where necessary by company size to bring them into line with their actual proportions in the population.


    If you would like to arrange for an interview with Bill Stoller to discuss this topic, please contact Sheena Hollander, Director of Corporate Communications and PR, at (405) 717-5966.

    About Bill Stoller

    William H. "Bill" Stoller is chairman and chief executive officer of Express Employment International. Founded in Oklahoma City, Oklahoma, the international staffing franchisor supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations in the U.S., Canada, South Africa, Australia and New Zealand.

    About Express Employment Professionals

    At Express Employment Professionals, we're in the business of people. From job seekers to client companies, Express helps people thrive and businesses grow. Our international network of franchises offers localized staffing solutions to the communities they serve across the U.S., Canada, South Africa, Australia and New Zealand, employing 586,000 people globally in 2021 and 10 million since its inception. For more information, visit