Frequently Asked Questions About W-2s

Throughout the year, Express receives questions from our associates about their W-2 paperwork. Here are answers to frequently asked questions our associates have about W-2s.

Q. Has my W-2 been mailed?
A. We mail W-2s the week of Jan. 15, 2024, to the addresses we have on file for associates.

Q. Can I access my W-2 online?
A. Yes, you can request a copy of your W-2 be sent to you by mail by completing and submitting the W-2 Duplicate Request Form (no account is required to submit this form). If you have created an account on the Workforce Self Service website, you can access your W-2 information through your Workforce account.

Q.  How can I receive my W-2 from a previous year?
A. You can request a W-2 from 2017 – 2023 two ways. Log into your Workforce account or fill out and submit the W-2 Duplicate Request Form to request the W-2 be sent to you by email.

Q. My address has changed since I began working with Express. Who should I give my new address to? 
A. You can call your local Express office to update your address and any other contact information that might have changed.

Q. What if my W-2 has the incorrect Social Security number? 
A. Call your local Express office and let them know your W-2 has incorrect information. You will still be able to file with the W-2 you currently have by drawing a line through the incorrect social security number and neatly writing in the correct Social Security number.

Q. What if I lost the W-2 that I received from Express? 
A. You can request another copy of your W-2 be sent to you by mail by completing and submitting the W-2 Duplicate Request Form (no account is required to submit this form). If you have created an account on the Workforce Self Service website, you can access your W-2 information through your Workforce account. Or, you can contact your local office and they will be able to help you get another copy of your W-2.

Q. Who should I contact if I haven’t received my W-2? 
A. If you have not yet received your W-2 by mail, you can request another copy of your W-2 be sent to you by mail by completing and submitting the W-2 Duplicate Request Form (no account is required to submit this form). If you have created an account on the Workforce Self Service website, you can access your W-2 information through your Workforce account. 

If you have received Form 1095-C and have questions, please contact your tax consultant. 

For more information about W-2s, please contact your local Express office or send an email to onlineinfo@expresspros.com.